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Copyright © SoftExpert Software for Performance Excellence. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Corporate Service Management Software

SoftExpert ESM

Manage requests quickly and effectively, boosting customer satisfaction.

Integrate all services and requests across your organization into a single cloud-based solution. Powered by artificial intelligence, the platform streamlines the management of IT, HR, Finance, and Legal departments, fostering greater cross-department collaboration, reducing communication silos, and continuously improving processes.

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See how to effectively manage your corporate services

SoftExpert ESM (Enterprise Service Management) is a comprehensive solution that integrates IT service management (ITSM) with corporate service management. Based on widely recognized frameworks like ITIL, the software adopts industry best practices to drive efficiency, standardization, and value across the entire organization.

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Turn productivity into results and elevate service quality

More organized and smarter requests

  • Centralize service request management in a single channel, covering areas like IT, HR, Finance, Legal, and more.
  • Set clear priorities and optimize task allocation to prevent overload and reduce rework.
  • Track the progress of each request in real time, with automated alerts and notifications to keep everyone informed.
  • Preserve and reuse knowledge through a history of service records, building a valuable base for future solutions.
  • Identify bottlenecks and patterns with consolidated data, driving more strategic decisions in service delivery.

 

Learn more about SoftExpert Kanban →

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More organized and smarter requests

  • Centralize service request management in a single channel, covering areas like IT, HR, Finance, Legal, and more.
  • Set clear priorities and optimize task allocation to prevent overload and reduce rework.
  • Track the progress of each request in real time, with automated alerts and notifications to keep everyone informed.
  • Preserve and reuse knowledge through a history of service records, building a valuable base for future solutions.
  • Identify bottlenecks and patterns with consolidated data, driving more strategic decisions in service delivery.

 

Learn more about SoftExpert Kanban →

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Centralized service catalog and efficient self-service

  • Offer service portals that encourage self-service and reduce repetitive requests.
  • Centralize and organize services by department in intuitive catalogs updated in real time.
  • Provide an accessible knowledge base with ready-made procedures for employees, customers, and partners.
  • Simplify ticket submission with standardized forms tailored to each service type.
  • Promote autonomy in resolving common issues, speeding up support and boosting satisfaction.
  • Design custom workflows for each request using no-code tools—no programming required.

 

Learn more about our IT Service Management offering →

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Centralized service catalog and efficient self-service

  • Offer service portals that encourage self-service and reduce repetitive requests.
  • Centralize and organize services by department in intuitive catalogs updated in real time.
  • Provide an accessible knowledge base with ready-made procedures for employees, customers, and partners.
  • Simplify ticket submission with standardized forms tailored to each service type.
  • Promote autonomy in resolving common issues, speeding up support and boosting satisfaction.
  • Design custom workflows for each request using no-code tools—no programming required.

 

Learn more about our IT Service Management offering →

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Change Management

  • Connect service management with portfolio, project, and enterprise resource processes in an integrated way.
  • Adopt ITIL-based practices to ensure changes are planned, assessed, and implemented with minimal operational impact.
  • Analyze incidents thoroughly using tools for root cause identification.
  • Keep all IT asset information organized in a single, centralized repository.
  • Generate analytical reports with performance, quality, and service efficiency indicators.

 

Learn more about SoftExpert Project →

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Change Management

  • Connect service management with portfolio, project, and enterprise resource processes in an integrated way.
  • Adopt ITIL-based practices to ensure changes are planned, assessed, and implemented with minimal operational impact.
  • Analyze incidents thoroughly using tools for root cause identification.
  • Keep all IT asset information organized in a single, centralized repository.
  • Generate analytical reports with performance, quality, and service efficiency indicators.

 

Learn more about SoftExpert Project →

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Performance metrics and indicators

  • Monitor SLAs in real time to ensure deadlines are met and service efficiency is maintained.
  • Track performance indicators by department, team, or service to identify bottlenecks and improvement opportunities.
  • Implement satisfaction surveys at the end of service, such as CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score).
  • Generate automated reports with customized dashboards and clear visualizations of key KPIs.
  • Evaluate individual and team performance based on objective, historical metrics.

 

Learn more about SoftExpert Performance →

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Performance metrics and indicators

  • Monitor SLAs in real time to ensure deadlines are met and service efficiency is maintained.
  • Track performance indicators by department, team, or service to identify bottlenecks and improvement opportunities.
  • Implement satisfaction surveys at the end of service, such as CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score).
  • Generate automated reports with customized dashboards and clear visualizations of key KPIs.
  • Evaluate individual and team performance based on objective, historical metrics.

 

Learn more about SoftExpert Performance →

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Benefits of SoftExpert ESM

Process Automation

Optimize service processes with automation, increasing efficiency and reducing operational errors.

Real-time monitoring

Monitor services in real time to identify and resolve problems before they affect operations.

Centralization of Services

Centralize all requests and services on a single platform, facilitating management and control.

Efficient Incident Management

Resolve incidents quickly and effectively with an organized, data-driven system.

Continuous Improvement

Identify opportunities for improvement and implement actions to continuously improve the services provided.

Customer satisfaction

Ensure customer satisfaction through agile service management and personalized attention.

Why do customers choose SoftExpert

Belgo Bekaert

Success Case
Belgo Bekaert Arames optimizes document management and reduces time by 75% with SoftExpert's solution
See The Full Story

BIOMM

Success Case
With SoftExpert Suite in the cloud, Biomm reduces document management costs by 40%
See The Full Story

Buschle e Lepper

Success Case
Buschle & Lepper boosts performance with an 81% increase in preventive maintenance and expands revenue with SoftExpert
See The Full Story

Biosev

Success Case
Biosev manages documents, projects, requests, and action plans with over 750 active users within SoftExpert Suite.
See The Full Story
View all cases

Bring this solution to your company

Learn more about the solution

Discover the modules that are part of SoftExpert ESM.

Action Plan
Analytics
Asset
Document
Form
Kanban
Knowledge Base
Maintenance
Meeting
OKR
Performance
Process
Project
Survey
Time Control
Workflow
Problem
MSA
Archive
Copilot AI
Drive

Optimization of planning, execution and monitoring of activities.

Learn how

Manage your tasks and action plans efficiently. Log all activities, monitor progress, and promote collaboration in a centralized environment with SE Action Plan. Experience the convenience, flexibility, and speed that the solution offers.

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Real-time data for better decisions. Interactive portals and data sources.

Learn how

Maximize the potential of your business with data analytics tools to empower your decisions. Uncover insights from complex data, identify meaningful trends and patterns, and visualize critical information in real-time. Transform data into strategy and drive your organization's success with SoftExpert Analytics.

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Traceability and full control over assets. Inventory. Usage history.

Learn how

Effectively manage and monitor your assets, ensuring compliance, maximizing return on investment, reducing downtime and increasing your organization's productivity.

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Organization and integrity throughout the document lifecycle.

Learn how

Automate the electronic management of any document with a document management software, from proposals and financial reports to contracts and procedures. Collaborate effectively with centralized content and easy file search using a document organization software.

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Data collection with smart forms. Modeling. Integrations. Reports.

Learn how

Transform your paper forms into responsive, customizable, and mobile-friendly digital forms.

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Agility and flexibility in managing team tasks. Sprints. Board. Backlog.

Learn how

Streamline activity management with comprehensive workflow visibility in a unified space. Coordinate tasks, prioritize actions, and collaborate in real time. Experience the ease and flexibility to propel your project to success.

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Quick answers to frequently asked questions. Article categorization.

Learn how

Centralize and disseminate knowledge efficiently. Create segmented bases and register articles, fostering collaboration and enhancing productivity. Experience the ease of capturing and organizing knowledge in an intuitive and secure environment.

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Reduced downtime and optimized asset life. Performance indicators.

Learn how

Organize, control and improve the efficiency of your maintenance programs, such as preventive, corrective and predictive, using an intuitive and easy-to-use interface. Manage the calibration of equipment, ensuring the accuracy of measurements and the reliability of the data collected.

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Optimization of meeting planning and meetings. Action tracking.

Learn how

Turn meeting management into an efficient experience! Optimize the entire process of managing corporate meetings, from planning to execution and closing.

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Management of Objectives and Key Results. Check-in. Integrations.

Learn how

Accelerate the management of objectives and key results. Achieve agility, collaboration, and transparency in an integrated and intuitive platform.

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Robust and intelligent management of goals and results.

Learn how

Comprehensively manage performance indicators, business strategies and departmental metrics using resources such as the SWOT matrix, scorecards and interactive strategy maps. Put strategy at the center of corporate performance management, ensuring an integrated vision to achieve organizational objectives.

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Standardization of processes to drive results. Testing and distribution.

Learn how

Transform your process management. Model, analyze, and innovate your business flowcharts.

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Organization and control of projects and initiatives. Activity schedule.

Learn how

Effortlessly manage and automate product and service project requests with a comprehensive suite of features that streamline project management best practices.

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Easy answer collection with dynamic and intelligent questionnaires.

Learn how

Simplify and improve the process of collecting, analyzing and managing survey and feedback data and customers, employees and other stakeholders.

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Ease in recording time and billing control. Resource management.

Learn how

Optimize your team's time and resource management by strategically balancing projects and budgets. Promote efficiency, transparency, and collaboration, ensuring agility and accuracy to maximize results.

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Productivity and collaboration with automated workflows.

Learn how

Transform and automate your business processes. Boost your results and simplify your routine.

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Optimized integration of CAPA and RCA processes in your industry.

Learn how

Accelerate problem-solving through automation with root cause identification and correction. Improve the quality of your products with an intuitive platform that helps your organization focus on the real aspects that impact your results.

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Quality and reliability of measurement systems. Variability analysis.

Learn how

Standardize and accurately execute measurement systems according to international regulations such as ISO/TS 16949, enabling comprehension of human, external, and instrument factors to prevent variations in measurement system results and reduce costs and risks in products and processes.

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Electronic management of hard copies. Document retention.

Learn how

Comprehensively and efficiently optimize the organization of physical and digital files with advanced document archiving solutions. Meet SoftExpert Archive. Standardize document archiving, automate processes, ensure compliance, and quickly find files to optimize your operations.

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Generative AI to accelerate your organization's digital transformation.

Explore Product

Generative AI to accelerate your organization's digital transformation

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Cloud file storage and sharing with efficiency and security.

Explore Product

Optimize file storage and sharing with SoftExpert Drive. Centralize information in a secure environment, enable controlled access to files, and maintain a complete history of changes. Boost productivity with automatic notifications and simplify team collaboration, ensuring data integrity and compliance with processes.

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  • Voltar aos módulos
    Action Plan
    Optimization of planning, execution and monitoring of activities.
    Learn how
    Manage your tasks and action plans efficiently. Log all activities, monitor progress, and promote collaboration in a centralized environment with SE Action Plan. Experience the convenience, flexibility, and speed that the solution offers.
  • Voltar aos módulos
    Analytics
    Real-time data for better decisions. Interactive portals and data sources.
    Learn how
    Maximize the potential of your business with data analytics tools to empower your decisions. Uncover insights from complex data, identify meaningful trends and patterns, and visualize critical information in real-time. Transform data into strategy and drive your organization's success with SoftExpert Analytics.
  • Voltar aos módulos
    Asset
    Traceability and full control over assets. Inventory. Usage history.
    Learn how
    Effectively manage and monitor your assets, ensuring compliance, maximizing return on investment, reducing downtime and increasing your organization's productivity.
  • Voltar aos módulos
    Document
    Organization and integrity throughout the document lifecycle.
    Learn how
    Automate the electronic management of any document with a document management software, from proposals and financial reports to contracts and procedures. Collaborate effectively with centralized content and easy file search using a document organization software.
  • Voltar aos módulos
    Form
    Data collection with smart forms. Modeling. Integrations. Reports.
    Learn how
    Transform your paper forms into responsive, customizable, and mobile-friendly digital forms.
  • Voltar aos módulos
    Kanban
    Agility and flexibility in managing team tasks. Sprints. Board. Backlog.
    Learn how
    Streamline activity management with comprehensive workflow visibility in a unified space. Coordinate tasks, prioritize actions, and collaborate in real time. Experience the ease and flexibility to propel your project to success.
  • Voltar aos módulos
    Knowledge Base
    Quick answers to frequently asked questions. Article categorization.
    Learn how
    Centralize and disseminate knowledge efficiently. Create segmented bases and register articles, fostering collaboration and enhancing productivity. Experience the ease of capturing and organizing knowledge in an intuitive and secure environment.
  • Voltar aos módulos
    Maintenance
    Reduced downtime and optimized asset life. Performance indicators.
    Learn how
    Organize, control and improve the efficiency of your maintenance programs, such as preventive, corrective and predictive, using an intuitive and easy-to-use interface. Manage the calibration of equipment, ensuring the accuracy of measurements and the reliability of the data collected.
  • Voltar aos módulos
    Meeting
    Optimization of meeting planning and meetings. Action tracking.
    Learn how
    Turn meeting management into an efficient experience! Optimize the entire process of managing corporate meetings, from planning to execution and closing.
  • Voltar aos módulos
    OKR
    Management of Objectives and Key Results. Check-in. Integrations.
    Learn how
    Accelerate the management of objectives and key results. Achieve agility, collaboration, and transparency in an integrated and intuitive platform.
  • Voltar aos módulos
    Performance
    Robust and intelligent management of goals and results.
    Learn how
    Comprehensively manage performance indicators, business strategies and departmental metrics using resources such as the SWOT matrix, scorecards and interactive strategy maps. Put strategy at the center of corporate performance management, ensuring an integrated vision to achieve organizational objectives.
  • Voltar aos módulos
    Process
    Standardization of processes to drive results. Testing and distribution.
    Learn how
    Transform your process management. Model, analyze, and innovate your business flowcharts.
  • Voltar aos módulos
    Project
    Organization and control of projects and initiatives. Activity schedule.
    Learn how
    Effortlessly manage and automate product and service project requests with a comprehensive suite of features that streamline project management best practices.
  • Voltar aos módulos
    Survey
    Easy answer collection with dynamic and intelligent questionnaires.
    Learn how
    Simplify and improve the process of collecting, analyzing and managing survey and feedback data and customers, employees and other stakeholders.
  • Voltar aos módulos
    Time Control
    Ease in recording time and billing control. Resource management.
    Learn how
    Optimize your team's time and resource management by strategically balancing projects and budgets. Promote efficiency, transparency, and collaboration, ensuring agility and accuracy to maximize results.
  • Voltar aos módulos
    Workflow
    Productivity and collaboration with automated workflows.
    Learn how
    Transform and automate your business processes. Boost your results and simplify your routine.
  • Voltar aos módulos
    Problem
    Optimized integration of CAPA and RCA processes in your industry.
    Learn how
    Accelerate problem-solving through automation with root cause identification and correction. Improve the quality of your products with an intuitive platform that helps your organization focus on the real aspects that impact your results.
  • Voltar aos módulos
    MSA
    Quality and reliability of measurement systems. Variability analysis.
    Learn how
    Standardize and accurately execute measurement systems according to international regulations such as ISO/TS 16949, enabling comprehension of human, external, and instrument factors to prevent variations in measurement system results and reduce costs and risks in products and processes.
  • Voltar aos módulos
    Archive
    Electronic management of hard copies. Document retention.
    Learn how
    Comprehensively and efficiently optimize the organization of physical and digital files with advanced document archiving solutions. Meet SoftExpert Archive. Standardize document archiving, automate processes, ensure compliance, and quickly find files to optimize your operations.
  • Voltar aos módulos
    Copilot AI
    Generative AI to accelerate your organization's digital transformation.
    Explore Product
    Generative AI to accelerate your organization's digital transformation
  • Voltar aos módulos
    Drive
    Cloud file storage and sharing with efficiency and security.
    Explore Product
    Optimize file storage and sharing with SoftExpert Drive. Centralize information in a secure environment, enable controlled access to files, and maintain a complete history of changes. Boost productivity with automatic notifications and simplify team collaboration, ensuring data integrity and compliance with processes.

Ensure compliance with the following regulations and standards

COBIT

ITIL

ISO 20000

ISO 27001

Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

Worldwide Office Locations

Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.

Contact us
Meet us

Customize the solution to your needs

Add new modules to your product, customize your experience and get all the solutions you need for your company.

Glossary

Information Technology (IT)

The use of information systems to support production operations.

An award-winning platform recognized by customers