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IT Service Management

Streamline IT management and boost operational efficiency with an integrated ITSM platform. Centralize incident management, automate processes, and track real-time metrics to align technology with your business goals.

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Improve productivity and quality of services, reduce response times, and boost results

Requests

  • Manage requests efficiently with automated workflows, ensuring standardization and traceability at every step of the process.
  • Automatically classify and prioritize requests based on predefined criteria, triggering escalations to meet deadlines.
  • Monitor and ensure SLA (Service Level Agreement) compliance with tools that track deadlines and notify delays.
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Requests

  • Manage requests efficiently with automated workflows, ensuring standardization and traceability at every step of the process.
  • Automatically classify and prioritize requests based on predefined criteria, triggering escalations to meet deadlines.
  • Monitor and ensure SLA (Service Level Agreement) compliance with tools that track deadlines and notify delays.
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Agility

  • Provide an intuitive service catalog, making it easy for users to submit requests with clear and organized options.
  • Enable users to track their requests in real time and access solutions independently, reducing the burden on support teams.
  • Consolidate documents, guides, procedures, and solutions into a single accessible repository, ensuring quick access for teams and users alike.
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Agility

  • Provide an intuitive service catalog, making it easy for users to submit requests with clear and organized options.
  • Enable users to track their requests in real time and access solutions independently, reducing the burden on support teams.
  • Consolidate documents, guides, procedures, and solutions into a single accessible repository, ensuring quick access for teams and users alike.
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Availability

  • Quickly resolve incidents with optimized workflows and centralized processes, minimizing downtime and maximizing service continuity.
  • Implement changes in a structured manner to reduce risks and ensure service continuity, safeguarding availability during transitions.
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Availability

  • Quickly resolve incidents with optimized workflows and centralized processes, minimizing downtime and maximizing service continuity.
  • Implement changes in a structured manner to reduce risks and ensure service continuity, safeguarding availability during transitions.
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Centralized Portals

  • Monitor request handling performance with interactive dashboards and detailed reports.
  • Provide users with a single location to log tickets, submit requests, and access information, eliminating the confusion of multiple channels.
  • Integrate the portal with other solutions, such as asset management, incident management, and change management, creating a holistic and centralized view of all IT operations.
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Centralized Portals

  • Monitor request handling performance with interactive dashboards and detailed reports.
  • Provide users with a single location to log tickets, submit requests, and access information, eliminating the confusion of multiple channels.
  • Integrate the portal with other solutions, such as asset management, incident management, and change management, creating a holistic and centralized view of all IT operations.
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Bring this solution to your company

Learn more about the solution

Discover the modules that are part of SoftExpert ITSM

Analytics
Action Plan
Asset
Document
Form
Incident
Kanban
Knowledge Base
Maintenance
Meeting
Performance
Problem
Process
Project
Survey
Time Control
Workflow

Real-time data for better decisions. Interactive portals and data sources.

Learn how

Maximize the potential of your business with data analytics tools to empower your decisions. Uncover insights from complex data, identify meaningful trends and patterns, and visualize critical information in real-time. Transform data into strategy and drive your organization's success with SoftExpert Analytics.

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Optimization of planning, execution and monitoring of activities.

Learn how

Manage your tasks and action plans efficiently. Log all activities, monitor progress, and promote collaboration in a centralized environment with SE Action Plan. Experience the convenience, flexibility, and speed that the solution offers.

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Traceability and full control over assets. Inventory. Usage history.

Learn how

Effectively manage and monitor your assets, ensuring compliance, maximizing return on investment, reducing downtime and increasing your organization's productivity.

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Organization and integrity throughout the document lifecycle.

Learn how

Automate the electronic management of any document with a document management software, from proposals and financial reports to contracts and procedures. Collaborate effectively with centralized content and easy file search using a document organization software.

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Data collection with smart forms. Modeling. Integrations. Reports.

Learn how

Transform your paper forms into responsive, customizable, and mobile-friendly digital forms.

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Agility in recording and handling incidents. Execution of activities.

Learn how

Simplify the monitoring and investigation of recorded incidents by standardizing and automating deviation logs. Ensure incidents are handled appropriately and efficiently with an integrated process that monitors and manages the entire process lifecycle.

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Agility and flexibility in managing team tasks. Sprints. Board. Backlog.

Learn how

Streamline activity management with comprehensive workflow visibility in a unified space. Coordinate tasks, prioritize actions, and collaborate in real time. Experience the ease and flexibility to propel your project to success.

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Quick answers to frequently asked questions. Article categorization.

Learn how

Centralize and disseminate knowledge efficiently. Create segmented bases and register articles, fostering collaboration and enhancing productivity. Experience the ease of capturing and organizing knowledge in an intuitive and secure environment.

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Reduced downtime and optimized asset life. Performance indicators.

Learn how

Organize, control and improve the efficiency of your maintenance programs, such as preventive, corrective and predictive, using an intuitive and easy-to-use interface. Manage the calibration of equipment, ensuring the accuracy of measurements and the reliability of the data collected.

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Optimization of meeting planning and meetings. Action tracking.

Learn how

Turn meeting management into an efficient experience! Optimize the entire process of managing corporate meetings, from planning to execution and closing.

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Robust and intelligent management of goals and results.

Learn how

Comprehensively manage performance indicators, business strategies and departmental metrics using resources such as the SWOT matrix, scorecards and interactive strategy maps. Put strategy at the center of corporate performance management, ensuring an integrated vision to achieve organizational objectives.

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Optimized integration of CAPA and RCA processes in your industry.

Learn how

Accelerate problem-solving through automation with root cause identification and correction. Improve the quality of your products with an intuitive platform that helps your organization focus on the real aspects that impact your results.

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Standardization of processes to drive results. Testing and distribution.

Learn how

Transform your process management. Model, analyze, and innovate your business flowcharts.

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Organization and control of projects and initiatives. Activity schedule.

Learn how

Effortlessly manage and automate product and service project requests with a comprehensive suite of features that streamline project management best practices.

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Easy answer collection with dynamic and intelligent questionnaires.

Learn how

Simplify and improve the process of collecting, analyzing and managing survey and feedback data and customers, employees and other stakeholders.

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Ease in recording time and billing control. Resource management.

Learn how

Optimize your team's time and resource management by strategically balancing projects and budgets. Promote efficiency, transparency, and collaboration, ensuring agility and accuracy to maximize results.

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Productivity and collaboration with automated workflows.

Learn how

Transform and automate your business processes. Boost your results and simplify your routine.

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  • Voltar aos módulos
    Analytics
    Real-time data for better decisions. Interactive portals and data sources.
    Learn how
    Maximize the potential of your business with data analytics tools to empower your decisions. Uncover insights from complex data, identify meaningful trends and patterns, and visualize critical information in real-time. Transform data into strategy and drive your organization's success with SoftExpert Analytics.
  • Voltar aos módulos
    Action Plan
    Optimization of planning, execution and monitoring of activities.
    Learn how
    Manage your tasks and action plans efficiently. Log all activities, monitor progress, and promote collaboration in a centralized environment with SE Action Plan. Experience the convenience, flexibility, and speed that the solution offers.
  • Voltar aos módulos
    Asset
    Traceability and full control over assets. Inventory. Usage history.
    Learn how
    Effectively manage and monitor your assets, ensuring compliance, maximizing return on investment, reducing downtime and increasing your organization's productivity.
  • Voltar aos módulos
    Document
    Organization and integrity throughout the document lifecycle.
    Learn how
    Automate the electronic management of any document with a document management software, from proposals and financial reports to contracts and procedures. Collaborate effectively with centralized content and easy file search using a document organization software.
  • Voltar aos módulos
    Form
    Data collection with smart forms. Modeling. Integrations. Reports.
    Learn how
    Transform your paper forms into responsive, customizable, and mobile-friendly digital forms.
  • Voltar aos módulos
    Incident
    Agility in recording and handling incidents. Execution of activities.
    Learn how
    Simplify the monitoring and investigation of recorded incidents by standardizing and automating deviation logs. Ensure incidents are handled appropriately and efficiently with an integrated process that monitors and manages the entire process lifecycle.
  • Voltar aos módulos
    Kanban
    Agility and flexibility in managing team tasks. Sprints. Board. Backlog.
    Learn how
    Streamline activity management with comprehensive workflow visibility in a unified space. Coordinate tasks, prioritize actions, and collaborate in real time. Experience the ease and flexibility to propel your project to success.
  • Voltar aos módulos
    Knowledge Base
    Quick answers to frequently asked questions. Article categorization.
    Learn how
    Centralize and disseminate knowledge efficiently. Create segmented bases and register articles, fostering collaboration and enhancing productivity. Experience the ease of capturing and organizing knowledge in an intuitive and secure environment.
  • Voltar aos módulos
    Maintenance
    Reduced downtime and optimized asset life. Performance indicators.
    Learn how
    Organize, control and improve the efficiency of your maintenance programs, such as preventive, corrective and predictive, using an intuitive and easy-to-use interface. Manage the calibration of equipment, ensuring the accuracy of measurements and the reliability of the data collected.
  • Voltar aos módulos
    Meeting
    Optimization of meeting planning and meetings. Action tracking.
    Learn how
    Turn meeting management into an efficient experience! Optimize the entire process of managing corporate meetings, from planning to execution and closing.
  • Voltar aos módulos
    Performance
    Robust and intelligent management of goals and results.
    Learn how
    Comprehensively manage performance indicators, business strategies and departmental metrics using resources such as the SWOT matrix, scorecards and interactive strategy maps. Put strategy at the center of corporate performance management, ensuring an integrated vision to achieve organizational objectives.
  • Voltar aos módulos
    Problem
    Optimized integration of CAPA and RCA processes in your industry.
    Learn how
    Accelerate problem-solving through automation with root cause identification and correction. Improve the quality of your products with an intuitive platform that helps your organization focus on the real aspects that impact your results.
  • Voltar aos módulos
    Process
    Standardization of processes to drive results. Testing and distribution.
    Learn how
    Transform your process management. Model, analyze, and innovate your business flowcharts.
  • Voltar aos módulos
    Project
    Organization and control of projects and initiatives. Activity schedule.
    Learn how
    Effortlessly manage and automate product and service project requests with a comprehensive suite of features that streamline project management best practices.
  • Voltar aos módulos
    Survey
    Easy answer collection with dynamic and intelligent questionnaires.
    Learn how
    Simplify and improve the process of collecting, analyzing and managing survey and feedback data and customers, employees and other stakeholders.
  • Voltar aos módulos
    Time Control
    Ease in recording time and billing control. Resource management.
    Learn how
    Optimize your team's time and resource management by strategically balancing projects and budgets. Promote efficiency, transparency, and collaboration, ensuring agility and accuracy to maximize results.
  • Voltar aos módulos
    Workflow
    Productivity and collaboration with automated workflows.
    Learn how
    Transform and automate your business processes. Boost your results and simplify your routine.

Ensure compliance with the following regulations and standards

ITIL

GDPR

COBIT

ISO 20000

Six Sigma

Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

Worldwide Office Locations

Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.

Contact us
Meet us

Customize the solution to your needs

Add new modules to your product, customize your experience and get all the solutions you need for your company.

An award-winning platform recognized by customers