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Service Hours Package

Streamline Your Support with SoftExpert's Flexible Service Hours Pack.

Overview

SoftExpert offers a service hours pack that enables a quick, practical and controlled way of requesting and hiring SoftExpert services. The service hours pack enables the hiring of any service described in this services catalog*, through a simple, flexible contract model and which suits with your budget. The service hours pack can be acquired in modalities, providing savings and practicality.

How the service works

Learn about the stages of this service

Service Hours Pack

SoftExpert offers a service hours pack that enables a quick, practical and controlled way of requesting and hiring SoftExpert services.

The service hours pack enables the hiring of any service described in this services catalog*, through a simple, flexible contract model and which suits with your budget.

The service hours pack can be acquired in modalities, providing savings and practicality.

Modalities:

modalities-service-pack.png

Customer Benefits

  • Possibility of using all services in the services catalog*.
  • Hourly rate according to modality.
  • Pre-approved quote in advance.
  • Fixed invoicing and easily absorbed monthly.
  • Annual budget administration facilitated.
  • Absence of internal bureaucracy for the approval of new demands.
  • Cumulative use of hours during the term of the contract.
  • Cumulative use of hours for bigger projects (e.g. Isosystem migration to SoftExpert Suite or the implementation of new products in new departments).
  • Possibility of adding hours during term of contract.

Main Activities

  • Expert consultancy in new SoftExpert products.
  • Process Mapping, Automation and Measuring.
  • Remote and in person training.
  • Standard and customized Elearning.
  • Application Customizations.
  • Report Customizations.
  • Development of SoftExpert Analytics Analysis Panels.
  • Development of Database Scripts.
  • Integrations with other applications (ERPs and others).
  • Integration with Microsoft AD.
  • Application Performance Optimization.
  • Connector Installation.
  • Pre-Audit Assistance.
  • Project Management.
  • Implementation Services (Discovery, parameterizations, training, go-live).
  • Installation, recovery of installations, conversions and migrations.
  • Pre-project for Data Migration.
  • Data Migration.
  • System Acceptance Test.
  • Assistance for Support Team.
  • Application Updating.
  • Advanced Support (Application operating environment).
  • Configuration for External Access.
  • Remote System Administration (RSA).
  • Remote support for End Users (RHD).
  • Validation Kit.
  • Validation Services.
  • Protocol Execution Services.

Main Deliverables

  • In addition to the deliverables provided in each one of the services, the customer will receive a monthly statement with their current balance of hours as well as a summary of the activities performed that month.
  • Voltar aos tópicos
    Service Hours Pack

    SoftExpert offers a service hours pack that enables a quick, practical and controlled way of requesting and hiring SoftExpert services.

    The service hours pack enables the hiring of any service described in this services catalog*, through a simple, flexible contract model and which suits with your budget.

    The service hours pack can be acquired in modalities, providing savings and practicality.

    Modalities:

    modalities-service-pack.png

    Customer Benefits

    • Possibility of using all services in the services catalog*.
    • Hourly rate according to modality.
    • Pre-approved quote in advance.
    • Fixed invoicing and easily absorbed monthly.
    • Annual budget administration facilitated.
    • Absence of internal bureaucracy for the approval of new demands.
    • Cumulative use of hours during the term of the contract.
    • Cumulative use of hours for bigger projects (e.g. Isosystem migration to SoftExpert Suite or the implementation of new products in new departments).
    • Possibility of adding hours during term of contract.

    Main Activities

    • Expert consultancy in new SoftExpert products.
    • Process Mapping, Automation and Measuring.
    • Remote and in person training.
    • Standard and customized Elearning.
    • Application Customizations.
    • Report Customizations.
    • Development of SoftExpert Analytics Analysis Panels.
    • Development of Database Scripts.
    • Integrations with other applications (ERPs and others).
    • Integration with Microsoft AD.
    • Application Performance Optimization.
    • Connector Installation.
    • Pre-Audit Assistance.
    • Project Management.
    • Implementation Services (Discovery, parameterizations, training, go-live).
    • Installation, recovery of installations, conversions and migrations.
    • Pre-project for Data Migration.
    • Data Migration.
    • System Acceptance Test.
    • Assistance for Support Team.
    • Application Updating.
    • Advanced Support (Application operating environment).
    • Configuration for External Access.
    • Remote System Administration (RSA).
    • Remote support for End Users (RHD).
    • Validation Kit.
    • Validation Services.
    • Protocol Execution Services.

    Main Deliverables

    • In addition to the deliverables provided in each one of the services, the customer will receive a monthly statement with their current balance of hours as well as a summary of the activities performed that month.

Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

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Worldwide Office Locations

Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.

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Why do customers choose SoftExpert

Kley Hertz

Success Case
Kley Hertz enhances processes, ensures information security, and increases productivity by 60% with SoftExpert
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Gestamp

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Gestamp Reduces Production Printouts by 50% and Improves Document and Information Quality
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Mercado de Valores de Costa Rica

Success Case
Mercado de Valores de Costa Rica improves quality management and increases operational efficiency by 50%.
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