Public Sector and Associations
From internal management to citizen service delivery: drive digital transformation in your institution with an AI-powered integrated software solution. With SoftExpert Suite, you can automate processes, optimize resources, reduce bureaucracy, and enhance transparency, workflow efficiency, and compliance in public administration.
Why do customers choose SoftExpert
Corsan
FIESC
Sulgás
Mercado de Valores de Costa Rica
Results that accelerate public sector management: see the impact of SoftExpert.
Save up to 70% in service analysis time, boosting agility and efficiency in public administration.
Increase productivity by up to 60% through process mapping, performance management, and improvement planning.
Accelerate social security procedures by up to 80%, ensuring faster and more transparent benefits processing.
A solution for government digital transformation
Improve public service delivery to citizens
- Optimize and automate service processes such as document issuance, service requests, scheduling, and license approvals.
- Reduce wait times and boost efficiency with standardized, accessible, and real-time monitored services.
- Provide a seamless digital experience, with anytime, anywhere access to public services.
Reduce errors and fraud
- Implement robust internal controls to ensure data integrity, better traceability, and secure information and actions.
- Standardize processes to reduce manual errors and quickly identify and resolve irregularities.
- Ensure legal compliance with a platform that promotes governance, transparency, and regulatory adherence from data origin.
Greater efficiency and accountability
- Accurately evaluate institutional performance using strategic KPIs and complete audit trails.
- Track goals in real time with intuitive dashboards and consolidated data for smarter decision-making.
- Simplify report generation with reliable, centralized information aligned with control agency standards.
Use Cases
See how SoftExpert supports public sector management.
Transform public service delivery with more agility and control
Enhance your institution’s operational efficiency by automating processes and digitizing documents, ensuring faster service delivery to citizens.
- Map and standardize processes such as procurement, licensing, pensions, credit approvals, and more.
- Automate workflows with clear deadlines and responsibilities.
- Digitize and manage documents with full traceability.
- Integrate with legacy systems for unified information management.
- Create digital service portals for citizens.
Strengthen risk management and governance in public administration
Implement a structured approach to identifying, assessing, and mitigating risks for greater transparency and efficiency.
- Automate risk identification and assessment processes to reduce subjectivity and increase accuracy.
- Create customized risk matrices to support prioritization and appropriate treatment.
- Continuously monitor action plans, ensuring effective follow-up on implemented measures.
- Integrate with existing systems for a holistic view of risk management and better decision-making.
Modernize public sector career management with agility and transparency
Optimize career progression and development processes, reducing timelines and promoting more efficient and transparent management.
- Automate promotion and advancement workflows, eliminating manual steps and speeding up processing times.
- Integrate with training and development systems to track courses, evaluations, and feedback.
- Manage documents electronically for better control and traceability.
- Monitor deadlines and activities to support proactive management aligned with institutional goals.
- Reduce operational costs by eliminating rework and optimizing resources.
Unify and control public sector document management
Centralize and organize all institutional documents in a single digital environment, enhancing agility, security, and compliance in administrative routines.
- Store documents in a unified repository, eliminating scattered files across systems and folders.
- Apply the full document lifecycle, including registration, review, validation, approval, and obsolescence.
- Link documents directly to automated processes, ensuring standardization and traceability.
- Enable fast and easy search and retrieval with version control and role-based access.
- Automate manual routines to reduce errors and boost team productivity.
Structure and automate public sector audit management
Gain more control, standardization, and traceability in internal and compliance audit processes, promoting governance and continuous improvement across the institution.
- Manage risk and quality audits in a unified way, standardizing procedures across multiple departments.
- Use compliance risk matrices to identify critical areas and focus on prevention.
- Register detailed evidence and nonconformities, with root cause analysis and integrated action plans.
- Track action plan execution and effectiveness with deadlines, responsibilities, and outcome evaluation.
- Generate automatic reports and dashboards for data-driven decisions.
- Use an internal audit portal for complete process management—from planning to effectiveness verification.
Enhance management with integrated indicators and continuous monitoring
Align planning and execution through centralized control of strategic and operational KPIs, ensuring full performance visibility.
- Structure strategic and operational KPIs using Balanced Scorecards (BSC).
- Automatically feed data from reference spreadsheets with clearly defined roles.
- Use an interactive strategy map to visualize institutional goals and performance links.
- Conduct regular measurements with issue tracking for ongoing data reliability.
- Create dynamic dashboards and reports for results analysis and evidence-based decision-making.
- Open and manage incidents to correct deviations quickly and effectively.
Bring this solution to your company
Ensure compliance with the following standards and regulations
Learn more about SoftExpert's solutions
Business Process - BPM
Standardize your business processes, automate workflows, integrate applications, and accelerate digital transformation across your organization with a results-driven business process optimization software.
Corporate Performance - CPM
Manage strategy effectively by mapping scorecards with objectives, indicators, action plans, and everything you need to achieve business success using corporate performance management software.
Enterprise Asset - EAM
SoftExpert EAM offers physical asset management throughout the entire lifecycle. Focused on sustainable value, it supports everything from inventory to maintenance and performance analysis. Reduce costs and downtime with the support of an automated maintenance management system integrated with your operation. Increase operational efficiency and build effective strategies to optimize critical assets.
Enterprise Content - ECM
SoftExpert ECM is a comprehensive enterprise content management software solution that centralizes all organizational content. It allows you to create, capture, manage, store, preserve and share documents and records, reducing paperwork and related deviations. The ECM solution ensures security, integrity, reliability, and compliance with international standards such as ISO 9001 and FDA 21 CFR Part 11.
Enterprise Quality - EQM
Modernize your quality management system (QMS) with an all-in-one solution. Reduce the effort to stay compliant, increase process agility, and gain transparency to drive continuous improvement with more control and efficiency.
Enterprise Risk - ERM
Lower the likelihood and impact of risk events using an integrated enterprise risk management solutions that unlocks the potential of opportunities, optimizes resources, and directs strategies and decisions.
Corporate Service Management – ESM
Integrate all services and requests across your organization into a single cloud-based solution. Powered by artificial intelligence, the platform streamlines the management of IT, HR, Finance, and Legal departments, fostering greater cross-department collaboration, reducing communication silos, and continuously improving processes.
Environment, Health, and Safety - EHSM
Drive EHS maturity with a platform that centralizes risks, permits, KPIs, and corrective actions in one place. Ensure full compliance with ISO 14001 and 45001, proactively reduce incidents, and deliver measurable results to stakeholders, customers, and investors.
Environmental, Social, and Corporate Governance - ESG
Efficiently manage every ESG initiative, by operating unit and scope, on a single platform. Structure your policies, centralize indicators, automate calculations, and monitor risks and compliance in real time, all within one secure, flexible, and fully integrated system.
Governance, Risk and Compliance - GRC
Ensure compliance with corporate policies, laws, and external regulations using a robust GRC management software that effectively integrates business strategy execution with risk management practices.
Human Development - HDM
Satisfy your needs for talent management, training and development, team performance assessments and career and succession planning all in a single platform.
Innovation and Change - ICM
Manage your change processes with excellence, transform innovative ideas into concrete results, and drive organizational transformation with a comprehensive platform that reduces implementation time and increases the success of your initiatives through digitization, integration between stages, traceability, and real-time monitoring of actions.
Product Lifecycle - PLM
Manage your products’ entire lifecycle with a cloud-based solution powered by Gen AI. SoftExpert PLM accelerates time-to-market, automates repetitive tasks, and delivers intelligent insights for strategic decisions. Improve quality, reduce costs, and optimize resources with a secure, scalable, and innovative platform.
Project and Portfolio - PPM
Transform your project and portfolio management with a complete, cloud-based, AI-powered solution aligned with PMBOK. Connect planning, execution, and monitoring through intelligent automation and real-time insights to ensure on-time delivery with quality and high performance.
Supplier Lifecycle - SLM
Manage the full supplier lifecycle with a cloud-based solution enhanced by Gen AI. SoftExpert SLM automates processes, qualifies partners, ensures compliance, and reduces risks with real-time insights. Boost performance visibility, efficiency, and trust with a secure, intelligent, and scalable platform.
Work Management - CWM
The only all-in-one cloud platform to improve team collaboration and task efficiency.
Compliance with global privacy and security standards
Advanced data protection
SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.
Integrate with your ERP, CRM, Office365, and much more
Connect SoftExpert Suite to other business tools already used in your organization.
Worldwide Office Locations
Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.
Customize the solution to your needs
Add new modules to your product, customize your experience and get all the solutions you need for your company.
Glossary
An award-winning platform recognized by customers
